Frequently Asked Questions

How do I get a refund?

Refunds will only be granted if you have NOT been fingerprinted. Once you have been fingerprinted, you are no longer eligible for a refund. Refunds must be requested within 30 days of registering for a fingerprinting appointment.

There will be a $10 processing fee charged for all refunds.

To request a refund, email or contact us at 1-800-479-1621.